Refund policy

Because most Wy-Co products are customized specifically for each customer, customized and personalized products are generally not eligible for return or exchange.

Problems with Your Order

We stand behind the quality of our work. If your order arrives damaged, defective, or with an error caused by Wy-Co, please contact us within 10 days of delivery. Include your order number, a description of the issue, and photos showing the problem.

Once the issue has been reviewed, Wy-Co may repair, replace, remake, or refund the affected item as appropriate.

Custom Artwork & Approved Proofs

Customers are responsible for reviewing all artwork, spelling, colors, sizing, placement, and other details shown on any proof provided before production.

Once a proof has been approved, Wy-Co is not responsible for errors that were present in the approved artwork or proof.

If a customer chooses to proceed without requesting or approving a proof, the customer is responsible for the artwork and customization details submitted with the order.

Color & Product Variations

Minor variations may occur between digital proofs, computer screens, product photography, garment colors, thread colors, leather, printed transfers, sublimated products, and finished products. These normal production variations are not considered defects.

Cancellations

Orders may be cancelled only before production has begun.

Once customization, artwork preparation, production, or other work associated with the order has started, the order may no longer be eligible for cancellation or refund.

If you need to cancel an order, contact Wy-Co as soon as possible.

Non-Customized Products

If Wy-Co sells any non-customized merchandise that is eligible for return, the return eligibility and requirements will be stated on that product or communicated at the time of purchase.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Contact Us

If there is a problem with your order, please contact Wy-Co through our website contact form or at the email address listed on your order confirmation.