Shipping policy

Most Wy-Co products are customized to order. Production time is separate from shipping/transit time and may vary depending on the product, quantity, customization method, artwork requirements and current production schedule.

Production Time

We strive to ship most custom hat orders within approximately 10 days of the order date. Larger orders, specialty products, embroidered apparel, DTF-decorated apparel, dye-sublimated products, laser-engraved products or orders requiring additional artwork may require additional production time.

If you have a specific deadline, please contact Wy-Co before placing your order so we can confirm whether your timeline can be accommodated.

Shipping Rates

Shipping charges are calculated and displayed during checkout unless the order qualifies for a current free-shipping promotion.

Wy-Co currently offers free shipping on qualifying orders over $250.

Shipping & Transit Time

Once your order has completed production and has been shipped, transit time depends on the shipping service, destination and carrier.

Any estimated delivery date provided by the carrier is an estimate and is separate from Wy-Co's production time.

Tracking

When tracking is available, tracking information will be sent to the email address or phone number provided with the order after the shipment has been processed.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned, delayed or requires additional postage because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Lost, Delayed or Damaged Shipments

Once an order has been transferred to the shipping carrier, delays may occur that are outside Wy-Co's control.

If your package appears to be lost, damaged or significantly delayed, please contact us and we will assist with reviewing the shipment and determining the appropriate next steps.

If your order arrives damaged, please contact Wy-Co within 10 days of delivery and provide your order number along with photos of the packaging and damaged products.

Multiple Shipments

Some orders may ship in more than one package when necessary. Tracking information will be provided for each shipment when available.

Questions About Your Order

If you have questions about production time, shipping or a specific deadline, please contact Wy-Co before placing your order or through the contact information provided on your order confirmation.